Terms & Conditions

The Basics

These are the terms for using our website and working with us. By using our site or services, you're agreeing to these terms. If you don't agree, please don't use our services.

We're Flo Marketing & Design Ltd, registered in England and Wales (Company Number: 16509490).

Our Services

We help businesses through:

• Marketing strategy and campaigns
• Website and graphic design
• Brand development
• Email marketing
• Business consultancy
• Setting up third-party tools and AI solutions

All work is subject to our availability and what we agree in writing with you.

Working Together

What We Need From You:

• Clear briefs and timely feedback
• Access to necessary accounts and materials
• Prompt payment of invoices
• Honest information about your business

What You Can Expect:

• Professional service delivery
• Regular communication about your project
• Confidentiality of your business information
• Work delivered as agreed (though timelines may change if you're late with feedback)

Pricing and Payment

• All prices are in British pounds and exclude VAT
• We typically require 50% upfront and 50% on completion for projects
• For ongoing services, invoices are due within 14 days
• Payment terms will be confirmed in your project proposal
• Late payments may incur interest charges
• Third-party costs (like advertising spend or software subscriptions) are additional
• We may ask for payment upfront for large expenses

Your Content and Our Work

Your Stuff:

• You own your business information, logos, and existing content
• You're responsible for ensuring you have the right to use anything you give us
• You give us permission to use your materials to deliver your project

Our Work:

• You get full rights to use what we create for your business
• We keep the right to show our work in our portfolio (with sensitive info removed)
• We retain ownership of our methods, templates, and general know-how

Third-Party Tools:

• These have their own terms and conditions
• You're responsible for ongoing subscriptions and compliance
• We'll help set things up but can't control how they perform

What We Can't Promise

Results:

• Marketing results depend on many factors outside our control
• We can't guarantee specific traffic, sales, or rankings
• Past performance doesn't predict future results

Third-Party Services:

• We're not responsible if external platforms change their rules or stop working
• Social media algorithms, Google policies, etc., are beyond our control

Liability Limits

What We're Responsible For:

• Delivering work with reasonable care and skill
• Keeping your information confidential
• Meeting deadlines (unless delays are your fault)

What We're Not Responsible For:

• Indirect losses like lost profits or business opportunities
• Problems with third-party services we didn't build
• Issues caused by your actions or lack of cooperation

Maximum Liability: If we're legally responsible for losses you suffer due to our negligence or breach of contract, the most we'll pay is the total amount you paid us for that specific project. This doesn't cover losses that aren't directly caused by our mistakes.

Important: Nothing here excludes our liability for death, personal injury, or fraud.

Ending Our Relationship

Either of us can end ongoing work with 30 days' notice. For one-off projects, we'll complete what's already started.

If you don't pay invoices, we may stop work and keep what you've paid.

Consumer Rights

Note: Most of our clients are businesses, but if you're buying our services for personal use (not business), you have additional rights under consumer protection law, including:

• 14-day cooling-off period for new contracts
• Right to receive services with reasonable care and skill
• Right to repeat performance or refunds if we don't deliver properly

Using Our Website

You Can:

• Browse our site and contact us
• Download any resources we make available
• Share links to our content

You Can't:

• Copy our website or content for commercial use
• Try to hack or damage our site
• Use our site for anything illegal

Website Content: Information on our site is for general guidance only. Don't rely on it as specific advice for your situation.

Disputes

We'll always try to sort out any problems directly with you first. If we can't agree, UK courts will decide any disputes, and English law applies.

Updates

We may update these terms occasionally. We'll let you know about significant changes by email or website notice.

Get in Touch

Questions about these terms?
Email: nikki@flo.marketing
Phone: +44 7530103189

Company Details:
Flo Marketing & Design Ltd
Registered in England and Wales
Company Number: 16509490
Registered Office: 72 Little Thorpe, Southend-on-Sea, Essex, SS1 3RW

These terms were last updated on 29 July 2025. Thanks for choosing Flo Marketing & Design!