Privacy Policy

Who We Are

We're Flo Marketing & Design Ltd, a UK marketing company that helps businesses grow through design, marketing, and digital solutions. We're registered in England and Wales (Company Number: 16509490) with our registered office at 72 Little Thorpe, Southend-on-Sea, Essex, SS1 3RW.

What Information We Collect

When You Contact Us

• Your name, email, phone number, and business details
• Information about your marketing needs and projects
• Any files or content you share with us

When You Visit Our Website

• How you use our website (which pages you visit, how long you stay)
• Your location (general area, not your exact address)
• Your device and browser information
• Cookies (see our Cookie Policy for details)

When We Work Together

• Project briefs, brand assets, and business information
• Login details for your marketing accounts (when you give us access)
• Payment information (though we don't store card details)

How We Use Your Information

To Provide Our Services:

• Delivering marketing, design, and consultancy work
• Setting up and managing your marketing campaigns
• Introducing you to helpful third-party tools and AI solutions

To Run Our Business:

• Responding to your enquiries
• Sending invoices and managing payments
• Improving our website and services
• Sending you our newsletter (only if you've signed up)

Legal Stuff:

• Complying with tax and business regulations
• Protecting against fraud

Who We Share Information With

Service Providers We Use:

• Email platforms (for newsletters and client communication)
• Cloud storage (Google Drive, Dropbox)
• Analytics tools (Google Analytics)
• Payment processors (for invoicing)
• Marketing platforms (when managing your campaigns)

Third-Party Tools: When we introduce you to AI tools or marketing platforms, you'll have your own accounts with them. They have their own privacy policies, which you should read.

Legal Requirements: We'll only share your information if required by law.

Your Rights

You can:

• See what data we have about you
• Correct any mistakes
• Delete your information (though we might need to keep some for legal reasons)
• Stop us processing your data for marketing
• Get a copy of your data
• Complain to the ICO if you're unhappy

Just email us at nikki@flo.marketing to exercise any of these rights.

How Long We Keep Your Information

• Active clients: While we're working together, plus 7 years for business records
• Enquiries: 2 years (in case you come back to us)
• Newsletter subscribers: Until you unsubscribe
• Website analytics: 26 months maximum

Keeping Your Information Safe

We use industry-standard security measures including:

• Encrypted data storage and transmission
• Secure passwords and access controls
• Regular security updates
• Staff training on data protection

Cookies

Our website uses cookies to:

• Remember your preferences
• Understand how people use our site
• Show relevant adverts on other websites

You can control cookies through our cookie banner or your browser settings. See our Cookie Policy for full details.

International Transfers

Some of our tools (like Google services) are based outside the UK. When this happens, we ensure appropriate protections are in place under UK data protection law.

Changes to This Policy

We'll update this policy when needed and let you know about significant changes via email or a website notice.

Contact Us

Questions about your data?
Email: nikki@flo.marketing
Phone: +44 7530103189
Post: Flo Marketing & Design Ltd, 72 Little Thorpe, Southend-on-Sea, Essex, SS1 3RW

Complaints about data protection:
You can complain to the Information Commissioner's Office at ico.org.uk or call 0303 123 1113.

Company Details:
Registered in England and Wales
Company Number: 16509490
Registered Office: 72 Little Thorpe, Southend-on-Sea, Essex, SS1 3RW

This policy was last updated on 29 July 2025. We're committed to protecting your privacy and will always handle your data responsibly.